GENERAL 

What is Fluf?
Fluf is a Canadian design and manufacturing company. We create textile-based lifestyle products, including organic cotton lunch bags, snack & sandwich bags, handbags and storage bins.

Does Fluf have a store location that I can visit?
We do not have a storefront. We sell our products online and through our retail partners. Please check out the where to buy page to find a Fluf retail partner near you. Please note that most of our retailers carry a selection (but not all) of our products. If you are looking for something in particular, please contact us and we can try to point you in the right direction. 

How do I place an order?
If you would like to place an order, you can do so on our website. Alternatively, you can call us toll free at 877 962 3583 and we will be happy to take your order over the phone.

How do I know if a product is in stock?
All products on our site are in stock, unless otherwise indicated.  

What are your hours?
Our office is open from 9 am to 5 pm EST (although you can visit our website 24/7!). 

Can I buy Fluf products for my store?
Yes, we offer wholesale accounts to storefronts and online retailers. If you are interested in carrying Fluf products, you can find more information and sign up under our Wholesale link. You can also call us at 877 962 3583 or contact us for more information.

Does Fluf have a mailing list?
We do have a mailing list and hope you’ll join! We’ll send you infrequent information about new products, hot news and sales you don’t want to miss. Of course, we will not give, or sell, your information to anyone else.

FABRICS AND PRODUCTS

What materials does Fluf use in its products?
We are a textile-based company. Almost all of our products are made with 100% certified organic cotton. We also use a water-resistant polyester lining in our lunch bags & snack packs.

Why organic cotton?
In our commitment to design greener products, our goal is to eliminate environmentally harmful substances from them. We use organic cotton because it is grown without the use of pesticides, herbicides or other chemical fertilizers. Organic agriculture protects the health of people and the planet by reducing the overall exposure to toxic chemicals that can end up in the ground, air, water and food supply.

The cotton used in all of our products is certified to meet the Global Organic Textile Standard (GOTS) by an international governing body, Control Union Certifications b.v. 

How are Fluf fabrics printed?
Our products are screen printed with low-impact fabric dyes that are independently tested to be free of AZO, heavy metals and formaldehyde.

Where are Fluf products made?
Our certified organic cotton products are designed in Toronto, Canada and manufactured conscientiously in China. Our Chinese manufacturing partner is committed to a working environment that is healthy and safe. Employees are paid fair wages, have health insurance and more. 

Our certified organic cotton is sourced from China and/or Turkey.

Can I order custom products?
We offer customization for promotional products (minimum 250 units), as well as private labeling. Please contact us for more information. 

How do I care for my Fluf products?
In addition to its other benefits, organic cotton washes well and naturally becomes softer with washing. Our products are all machine washable, and we recommend air-drying. Each product also contains an individual care label, which will provide more information specific to your product.

SHIPPING AND RETURNS*

What are Fluf’s shipping rates?
We are happy to offer free standard shipping (1-2 weeks) within Canada and the continental United States on orders of $75 or more, before tax. If you would like to receive your item faster, please contact us for shipping rates.

For orders under $75, a shipping charge of $9.50 will automatically be added to your total during checkout.

Will sales tax be added to my order?
That depends. We are required to charge applicable provincial and federal sales taxes to orders shipping to destinations within Canada. We do not add any Canadian sales tax to products leaving Canada, including those shipping to the United States. These products may, however, be subject to import duties or taxes in accordance with the laws of the destination country, which you or the recipient may be responsible for at the time of delivery. If you would like more information regarding possible import charges, please contact your local customs office.  

How and from where will my order ship?
We ship FedEx Ground to most North American destinations. Subject to product availability, orders destined for U.S. addresses generally ship from Kimball, Michigan. Orders destined for Canadian addresses generally ship from Toronto.

How soon will my order ship?
Items that are in stock generally ship out within two to three days of the order date. If, for any reason, your order will take longer than that, we will notify you. Shipping generally takes about one week but can be faster or slower depending on the circumstances. If you need your order to arrive faster, please contact us to arrange expedited shipping. 

Can Fluf ship internationally?
We currently offer delivery throughout Canada and the continental United States. We regret that we cannot ship to other destinations at this time. 

What is Fluf’s return policy?
We hope that you love your Fluf product! But if for any reason you aren’t completely satisfied, you are welcome to return your product for a full refund (less round-trip shipping charges). Please see our full return policy for more information.  

Did we answer your question?
We hope so! If not, please call us at 877.962.3583 or email us.

* This shipping information pertains to Fluf online sales. Shipping information for wholesale accounts is found in the wholesale section.