GENERAL 

What is Fluf?
We design and screen-print a collection of original, sustainable fabric prints. We create lunch bags, handbags, shoppers, pillows and other lifestyle accessories. 

Does Fluf have a store location that I can visit?
We do not have a storefront. We sell our products online and through our retail partners. Please check out the where to buy page to find a Fluf retail partner near you. Please note that most of our retailers carry a selection (but not all) of our products. If you are looking for something in particular, please contact us and we can try to point you in the right direction. 

How do I place an order?
If you would like to place an order, you can do so on our website. Alternatively, you can call us toll free at 877 962 3583 and we will be happy to take your order over the phone.

How do I know if a product is in stock?
All products on our site are in stock, unless otherwise indicated.  

What are your hours?
Our office is open from 9 am to 5 pm EST (although you can visit our website 24/7!). 

Can I buy Fluf products for my store?
Yes, we offer wholesale accounts to storefronts and online retailers. If you are interested in carrying Fluf products, you can find more information and sign up under our Wholesale link. You can also call us at 877 962 3583 or contact us for more information.

Does Fluf have a mailing list?
We do have a mailing list and hope you’ll join! We’ll send you infrequent information about new products, hot news and sales you don’t want to miss. Of course, we will not give, or sell, your information to anyone else.

FABRICS AND PRODUCTS

What materials does Fluf use in its products?
We are a textile-based company. We design most of our own fabrics and print on a chemical-free blend of hemp and organic cotton. We also work with 100% certified organic cotton, as well as 100% woven wool. And we’ll be introducing some recycled hemp in 2011!

Why hemp?
We love hemp (the fabric!). Not only is it beautiful, hemp is also one of the most durable, abundant and environmentally sustainable fibres on earth. It thrives in most regions with little water, and is quick growing and low maintenance. It is naturally pest resistant, so it requires no pesticides to aid in its growth. It requires no herbicides and little or no fertilizer, and it returns 60 to 70% of the nutrients it takes from the soil. Finally, very little goes to waste with hemp: seeds are used to make oil and food supplements, while the stalks are used for fibre.

Why organic cotton?
While the conventional versus organic cotton debate rages on, we’ve come down strongly on the side of organic. Conventional cotton is considered the world’s “dirtiest” crop due to its heavy use of insecticides, the most hazardous pesticide to human and animal health (not to mention the effect it has on the planet). In contrast, organic cotton is grown without pesticides, herbicides and chemical fertilizers. Organic agriculture protects the health of people and the planet by reducing the overall exposure to toxic chemicals that can end up in the ground, air, water and food supply. 

Why woven wool?
Wool is a naturally biodegradable, renewable resource. It is soil resistant and flame retardant without the addition of any toxic chemicals. Our wool is incredibly durable and is processed conscientiously in Denmark, with reduced environmental impact. All dyes are heavy metal free.

How and where are Fluf fabrics printed?
Our Fluf original fabrics are screen-printed by the yard in Toronto, Canada, using water-based, heavy metal free, biodegradable pigments.

Where are Fluf products made?
All products made from our printed fabric yardage, including our printed pillows and handbags, are cut and stitched in Toronto.

Our 100% certified organic cotton lunch bags are manufactured conscientiously in China. Our Chinese manufacturing partner is committed to a working environment that is healthy and safe. Moreover, employees are paid fair wages, have health insurance, are given sick and maternity leave benefits, and more. 

Where are Fluf’s raw materials sourced?
Our hemp is sourced from China (hemp is not grown in the U.S.; it is grown but not woven into fabric in Canada). Our certified organic cotton is sourced from China and/or Turkey. The New Zealand wool used in our wool punch pillow collection is woven in Denmark. 

Are Fluf fabrics available for sale by the yard?
Our fabrics are not available by the yard at this time. However, if you have a large project, please feel free to contact us to discuss your needs. We would be happy to help if we are able to. 

Can I order custom fabrics and/or products?
Currently, we cannot customize individual products or fabrics by the yard. We do, however, offer some customization for promotional products, as well as private labelling. Please contact us for more information. 

Can Fluf send me fabric swatches?
We are only able to send fabric swatches to members of the trade and retail partners at this time. 

How do I care for my Fluf products?
In addition to its other benefits, hemp washes well and naturally becomes softer with washing. Our hemp and organic cotton products are all machine washable, and we recommend air-drying. Each product also contains an individual care label, which will provide more information specific to your product. Woven wool pillows can be spot or dry cleaned (the pillow insert is removable).

Do Fluf pillows come with the insert?
Yes! All of our pillows come with a removable feather/down pillow insert (or “stuffing”). If you would like to order pillows without the insert, please contact us and we can arrange that.